How to select a process to automate with RPA? What processes are RPA-fit?
- Check the inputs and the outputs of a process. If input is a csv, xls, json or a different type file with a predefined structure, it can be easily processed by RPA. Scanned forms fit worse. Handwritten documents or documents without a rigid structure have issues and will likely require AI-processing.
- Process should be rule-based. Even if you don’t have any prescribed procedure or rules at the moment, you should be able to compile them before automating. If not all, but the majority of steps are rule-based, a combination of robots’ and users’ involvement has to be considered. RPA is likely helpless if all decisions involve user judgment.
- Automation must be reasonable from the business point of view. A time-consuming and oft-repeated process would be a good candidate for RPA.
- Pay attention to data types which are used in the process. RPA works better with numbers and text. Image processing is less possible, and you surely need specific tools to process sound and video.