1. Sale. Pick the process for automation and compose a business-case.

  2. Discovery. Define the process for automation and gather requirements. Develop a requirements document.

  3. Build a solution

  4. Develop documentation

  5. Test your solution

  6. Present you solution to your client

  7. Deploy your solution in a client’s environment / support your client by deployment

  8. Measure process metrics with your client

  9. Earn a good review and publish the case (with the client consent)