The highest levels of RPA adoption are in transactional processes in following business domains:

• Financial services: claims processing, cards and services’ activation, fraud claims, KYC, customer onboarding
• Utilities and Retail: claims processing, loyalty management, customer service, customer onboarding
• Logistic and Transport, Procurement, Supply Management: purchase orders processing, invoice processing, shipping paperwork, customs paperwork, inventory management, demand aggregation
• Finance and Accounting: reporting, accounts receivable, accounts payable, budget control, reconciliation, compliance check
• Contact centers and branch automation: customer data management, contact processing, campaign management
• Human Resources: new joiners and leavers, payroll processes, handling employees’ claims and requests

In the following section you will find cases for different domains, which broaden your perspective and, hopefully, will help find opportunities for RPA implementation in a particular domain or a company.

Cases